After-sale service policy
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Type of Issue |
Solution |
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Missing/lost By logistic |
We are not responsible for after-sales problems such as lost or missing parts due to logistics reasons. It is recommended that customers file a claim with the carrier, and we can assist in providing the required information and documents.
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Damage or Break by Logistic |
1.Logistics is handled by the platform like any e-commerce seller: When customers make claims to the platform carrier, we can assist in providing the required information and documents, etc 2.Logistics is handled by us: Reissue product or refund will communicate with customer give priority to reissue the shipment; the product refund fee will be used as a deduction for the purchase price. 3.Remark: Items will be accepted within 30 days after shipment, and will not be accepted after 30 days. Pictures of product damage certificates for relevant orders must be provided
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Quality issue |
Missing Accessories: 1.Will Communicate with customer and give priority to reissue the shipment,The logistics costs for reissued parts will be borne by us. 2. if customer insist to return the goods and refund, logistics cost will be borne by us. Quality issue We will bear the logistics costs for replacement of required parts or changing the product
Remarks Items will be accepted within 1 year after shipment, and will not be accepted after 1 year. We will bear the logistics costs for replacement of required parts and reissue.
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Improper use of the product, resulting in damage
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1.Replacement parts will be provided on charge basis within the product warranty period and will not be processed after the warranty expires. 2.It will only be accepted during the production period of the product. Products that have been discontinued will not be accepted. Non-clearance products have a minimum production period of 1 year after shipment. |
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Return without any Reason |
Returned products will not affect secondary sales, and the customer will bear the logistics and outbound operating costs. We can refund the product cost and use it as a credit against the purchase price.
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WARRANTY PERIOD OF YBS BATH PRODUCT |
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Product type |
Warranty (During the warranty period, only accessories will be provided if the damage is not caused by man-made damage; charges for man-made damage will be based on the actual situation)
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Acrylic Bathtub |
2 Y |
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Solid Surface Bathtub |
3Y |
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Shower System |
1Y |
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Toilets |
1Y |
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Towel Warmer |
1Y |
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Mirrors |
1Y |